FAQs

FAQ - Frequently Asked Questions

Frequently Asked Questions

How do I place an order on your site?

To make a purchase, simply browse through our products and hit the “Add to Cart” button on the items you’d like to buy. You’ll be directed to provide your shipping and payment details. Once completed, we’ll begin processing your order right away.

Can I track my order status?

After placing an order, we need up to 48 hours to prepare your items for shipment. Once shipped, you’ll get an email confirmation with a tracking number.

Do you deliver internationally?

Yes, we’re proud to offer international shipping. No matter where you are, we can deliver your order globally!

How long should I expect shipping to take?

Shipping times vary depending on your location. For U.S. customers, deliveries typically take 1-7 business days. International shipping may take up to 14 business days, though it can vary by region.

Is my personal data secure on your website?

Absolutely! Our website is safeguarded using SSL encryption, ensuring all your personal information, including payment details, remains confidential and secure. We do not retain your credit card information after your transaction is complete.

How do I cancel my order?

If you qualify for a cancellation, we charge a $5.00 restocking fee. Contact us as soon as possible if you wish to cancel, and we’ll handle the process for you.

What is your refund policy?

If your product arrives damaged, please reach out to us. We’ll help determine if you’re eligible for a refund or an exchange. Please note that we cannot process refunds after 30 days of receiving your order. All items must be unused, in original packaging, and you’ll need to provide proof of purchase.

Once we’ve inspected the returned item, your refund will be processed within 3-6 business days. Keep in mind that shipping costs are non-refundable, and you’re responsible for return shipping.

What if I have additional questions?

If your query wasn’t covered here, don’t hesitate to get in touch with us through our contact page. We’ll respond as quickly as possible!